Karen Chong

Country Manager, Singapore, ServiceNow

Karen leads the Singapore country business in ServiceNow. She joined ServiceNow in early 2017 where she started and led the Public Sector business growth.

She was promoted to the Singapore Country Manager role in late 2019 where her responsibility is to continue driving Singapore business for ServiceNow Asia to the next level with customers’ success in mind.

Prior to ServiceNow, Karen had previously led the IBM Storage business in Singapore and held multiple leadership roles in her 7 years of her career in IBM.

She spent most of her career in the Public Sector Industry and has more than 18 years of IT experience.

She started her first role as a Marketing Executive and Business Development Executive in Healthcare, Homeland & Defense with two of the key leading local SIs.

Karen holds a Bachelor of Information Technology from Queensland University of Technology where she gained both technical as well as business knowledge through her studies.

10.25 - 11.10 AM Panel

Tuesday 20 October

Driving Digitisation and Innovation through Partnerships

  • What sort of partnerships are needed to bridge the gap between the traditional IT-enabled healthcare institution to the truly smart, tightly-integrated institution?
  • Productivity in healthcare has been seriously challenged during the pandemic. How can out-of-the-box innovative strategies and even improvised technology applications help in increasing productivity and help healthcare organisations function to their optimal efficiency? What will productivity look like in the new normal, when the current strains have eased somewhat?
  • What are some of the lessons learned from the COVID-19 crises, and how can hospitals learn from each other on a continuous, ongoing basis? Could better technology have helped? If so, what sort of technology would ideally have been in place? If not, why not?
  • IT service delivery in mission-critical healthcare scenarios can be a matter of life and death. How can IT "get out of the way" and become an invisible, intimate part of the organisation, rather than being something to "deal with" or a pain point?
  • How can automation help in ensuring that healthcare providers have the simplest, smoothest experience in doing their day-to-day jobs? Of the entire healthcare value chain, which aspects can be automated easily, what are the easy wins in this regard?