Bruce brings along with him close to 20 years of information technology experience in various industries and domains. Prior to joining Mount Alvernia Hospital, Bruce was with iHiS Pte Ltd supporting IT infrastructure for Singapore’s northern cluster of restructured hospitals. He led various teams in commissioning IT infrastructure for new hospitals such as Khoo Teck Puat Hospital, Yishun Community Hospital and Admiralty Medical Centre.
Bruce has experience in building data centres, network, storage, virtualisation and cyber security, and overseeing IT operations and vendor management. Bruce is also the Hospital’s IT Security Information Officer (ISO), responsible for its cyber security protection. He holds a Bachelor of Engineering Degree from the National University of Singapore.
Wednesday 21 October
Aligning Patient Experience and Pandemic Preparedness
- How has patient-centered care and patient experience changed in the pandemic situation? What are some of the challenges seen during this period?
- Virtual care has been a driver of patient engagement, enabled capacity management etc. during the pandemic. How have hospitals integrated virtual care and what are some of the challenges?
- What is required to ensure that technology becomes an integral part of healthcare delivery that can enhance access, engagement and better patient experience and is not just leveraged during this pandemic?
- How has technology enabled healthcare institutions to manage patient engagement in the current situation? Are there examples that you can cite?
- What is the role played by the leadership in responding to the pandemic situation?
- What is that one lesson learnt from the pandemic from a healthcare delivery standpoint that you would like to share?